New, unworn items can be exchanged or returned to Musthavex for a refund within 60 days of delivery. If there is no problem with the product, if the buyer needs to return the goods, they need to bear the shipping cost by themselves. If you want to return an item, please first reach out to customer service. Note some personalized jewelry items are made especially for you. Therefore, a 30% restocking fee is deducted from the total refund amount for these pieces.
Orders can be cancelled by reaching out to our Customer Service Team. If your order has already been shipped, you will need to return the items to us to exchange them or get a refund. Since we start working on orders immediately, a 30% restocking fee is deducted from the total refund amount for personalized pieces.
Cancellations are processed on the same business day, but refunds may take up to 6 weeks to show up in your account or payment method.
We take great care to ensure you get beautiful, flawless pieces. If you feel your jewelry was damaged or have any other concerns, please get in touch so we can help.Musthavex reserves the right to make any amendments to this policy at any time. Notification of any changes will be posted on this page. Please get in touch if you have any questions.